Self-exclusion

Self-exclusion is a facility for those who wish to stop gambling in casinos for a specified period or permanently and wish to be supported in their decision to stop. If you think you are spending too much time or money gambling, you can ask to be ‘self-excluded’.

To self-exclude, you must contact our customer support team and request the self-exclusion, or navigate to 'Profile' -> ‘Self-Exclusion’ on our website for temporary exclusion. The minimum period for self-exclusion is six months, and the maximum period is five years. Once a self-exclusion period has been set, it cannot be revoked or altered until the self-exclusion period has expired.

Being self-excluded means not being able to create a new gambling account with the operator, wager or gamble on your pre-existing account and/or deposit funds. The exclusion period can vary depending on your situation. You cannot shorten your exclusion period or amend its terms, once you enter self-exclusion period. When your self-exclusion period ends, we will notify you by email and your account will be reactivated shortly after that.

What is Problem Gambling?

Problem gambling is widely defined as gambling that is disruptive or damaging to you or your family or interferes with your daily life.

Signs of problem gambling

First, please answer the following questions with ‘yes’ or ‘no’:

  1. Do you spend a lot of time thinking about gambling?
  2. Are you spending more money on gambling as time goes on?
  3. Have you ever tried to stop gambling, or cut down on or control your gambling, and not be able to?
  4. Do you get restless or irritable if you try to cut down on gambling?
  5. Do you gamble to escape from difficulties in your life, or to cheer yourself up?
  6. Do you keep playing after losing money to win it back – often called ‘chasing losses’?
  7. Have you lied to other people about how much time or money you’ve spent gambling, or how much you’ve lost?
  8. Have you ever stolen money to fund gambling?
  9. Has gambling affected your job, relationships, or home life?
  10. Do you ask other people to lend you money when you’ve lost money through gambling?

If you have answered yes:

  • To 1 question – you might have a problem, and it would be a good idea to seek help.
  • To 3 questions – gambling probably feels like it’s a problem, and you should seek help.
  • To 5 or more questions – it’s likely gambling feels like it’s affecting every part of your life. You should get help as soon as possible.

Please find below the professional organizations which will help in your particular situation:

Please find below the online self-assessment tools if you have any questions:

If, while reading this document, you have an intrusive feeling that you are addicted to gambling, please contact us directly so we can address you to the relevant organization. Be sure, all the received requests remain confidential.

Last update:
19.06.2024